Under Law No. 144/2015 of September 8, we inform consumers that, in the event of a dispute, they may resort to Alternative Dispute Resolution (ADR).
Alternative Dispute Resolution (ADR) allows consumers to resolve conflicts with companies in a simple, fast, and generally free manner, without the need to go to court.
In the event of a dispute, the consumer may contact the following alternative dispute resolution entity:
Consumer Conflict Arbitration Center of Lisbon
Website: www.centroarbitragemlisboa.pt
Phone: +351 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt
Address: Rua dos Douradores, 116 – 2nd Floor, 1100-207 Lisbon
For more information, please consult the Consumer Portal: www.consumidor.pt
European Online Dispute Resolution Platform
Alternatively, consumers may use the European Union’s online dispute resolution platform, available at:
https://ec.europa.eu/consumers/odr